aarifchanchal98: Thanks for the suggestion.

We will look into this.

Thanks,

Rashmi

Designhill: thanks, If you do this, designer and DH will be happy.

Designer concentrate to make their designs and your QSA will be maintained.

Designhill: I have one question about calculating the QSA score.

I noticed that in the two competitions where I participated, only four designs where I got the stars were included in the QSA calculation.

Specifically, I noticed that happens in this three competition

Can you fix this, because of that I am afraid that I can not reach the limit of 40 designs.

dusica986: Hey, Thanks for reaching out. Getting it checked

Thanks,

Rashmi

dusica986: As we have checked, there is no such issue with QSA, for all the three contest mentioned above, there are best 5 entries from each contest is being considered.

Thanks,

Rashmi

Designhill: Why only 5 entries ?Shouldn't every rated submission count?

aflorinn: we are looking into this.

Hi aflorinn, there was an calculation issue which has been rectified. Now, your response rate is 81.25%. Thanks for reporting this issue.

Robin

Designhill: Ok,great!Thank you!

Designhill: The same thing with me, I'm constantly at about 58% and over time, the percentage drops on its own, without me receiving or sending any message. Also, last month I liked 10 designs (which was seen on the list), now that number has dropped to 9.

dsignsolutions: It has been reduced down to 5.

dsignsolutions: Didn't get you? The calculation will happen if you like & comment on the post on other designers. Do you mean that you did it & the system is not counting?

Thanks,

Rashmi

Designhill: ok now understand!Thanks DH!

madein: Hey hey, Hope you are doing well!

We know you are one of the early designers on Designhill & we appreciate you for being with us. Since you are with us for so many years, let me ask you a few questions.

-Why do you think QSA was implemented now & not a few years back?

-Why Pro designers are supposed to maintain their status now & not a few years back?

-Why there is a requirement of having a response rate of 80% now?

There is a reason for implementing the new criteria. As an organization, there are certain challenges & issues that we are trying to fix. I would love to hear some suggestions from you to make our system better!

1- What should be done when designers are submitting copied or generic designs(not rarely but often) after becoming pro designers? How to check the quality of their designs? (Manual check is not possible) (It has been happening for a long time where there was no check)

2- What should be done when customer refunds are increasing because of the same? Designers are submitting logos in the web design contest, hand-drawn sketch in the contest & other bizarre designs. This is hampering customer experience which is resulting in refunds. What do you think about how it can be managed if not via customer feedback?

3-What can be done when customers are complaining because designers are not responding timely? It hampers customer experience so you think they will come back to get your services again & recommend Designhill to others?

The whole point is to make Designhill one of the best Creative marketplaces for both Designers & Customers.

Our designers are as important to us as our clients & hence we would love to hear from you.

Do share your suggestions on the above front. Also, let us know what is the exact problem that you are facing that you raised above.

We are listening & definitely willing to solve for our designers!

Thanks.

Rashmi

Designhill:

what i am trying to tell you is that this is not the way to keep you a pro designer, 80% answer why i don't have it? but it remains fixed at 67%, does not move, regarding the stars that the customer gives, do you think the customer understands the difference between a copied logo or something else? no, he does not understand it, because he gives it 5 stars, and only afterwards he realizes that it is a copied logo, so many fake designers will have more stars than a real designer who struggles to stay pro. You have some designers who have been here for many years, who have won various competitions and who have never received any complaints about copied logos, it is these designers that you must trust. I advise you to create a group of trusted designers, and rely on them to understand who copies and who doesn't. As happens in many other contest sites. Will you be happy the day that, for my personal problems, or because I don't waste time putting random likes in the private works of other designers (because the likes will be random), I will lose my pro status? Losing one of the real designers that day, that you know, and you know I've never made a generic logo, and I've never copied, will you be happy? Good for you

madein: We appreciate the fact that you are reaching out to us with your concerns but please understand, It's easier said than done.

Do you think it is possible for us to keep a track of who is putting a copied designs on our website & who is not when hundreds of designs are getting submitted on a daily basis?

Having an automated system in place is must. We can never find 100% perfection with a tool/system/process but having a system in place & improving the same on a regular basis is the best an organisation can do. That's the reason we are communicating here & incorporating the constructive feedback. I know as a designer it hurts to see a copied design winning but trust me, we equally criticiz the same & take immediate action. It may be a short win for a designer but he/she can't be in the game for the long run.

About your response rate, I am getting it checked from the team.

About the condition of 10 likes & comments, please understand, the idea is not to force a system on anyone but the idea is to make our community appreciate each other & give constructive feedback. won't you like it if someone genuinely likes your designs & leave a comment?

10 likes & 10 comments per month is what we are asking for. Is it too much to ask if you are a part of the community & if we want our designers to appreciate & grow together? It hardly takes 10 minutes to like & comment on someone's designs if someone has to do it for the sake of doing it. If it is done genuinely, still it won't take more than 30 minute & it's not per day but per month. so maximum 30 minutes per month. Hope you got the idea here. :)

As far as the group is concerned, we do have exclusive whatsapp group for designers in different categories

Check out the criteria here

I hope I am able to answer your question!

Thanks,

Rashmi

Designhill: Good day to everyone. We have difficulty in maintaining these every month specially the response rate, I always respond to clients requests within 24 hours but the response rate isnt going up. Am I going to lose my pro designer status based on this? There is really something wrong with this and I hope you can improve and have a better solution on this. A lot of the great designers who produce quality work does not work solely on contests but I think it would be unfair for them to spend more time qualifying these requirements just to maintain pro designer status, 10 personal designs is a lot for a month. We spend our time here working but now these additional requirements takes a lot more time from us endangering our status. No matter how I respond, my response rate still sticks at 56%. Thank you for taking the time to hear us out.

lbdesigns: I agree completely with you. I have the same problem!

I think that we should write comments on every response , for example if the clients eliminates our design or rate it we should answer to that. I think that's absurd but I think that's the only solution. 'Contest holder eliminated you from contest' ' Thank you! ' xD

lbdesigns: Hey, thank you for reporting this. Let me get this checked from my team.

Rashmi

blacklady: Hey, that's not the case. Check this FAQ for more details.

If your response rate is not increasing, feel free to connect to us :)

Designhill: Hi! My response rate was about 67%, I am not sure. I wasn't active in the last 7 days or so, I didn't submit new designs nor get feedback from the customers. I had some eliminations from other old contests. I also had invites to join to the contest. At this moment I have some personal problems and I don't have time to properly dedicate to new contests. Now my response rate is 50%.

I just want to say, and I think that all agree with me, the response rate is bad feature. We, designers, want to win the contest, to make good impression on clients for the future work, to get great testimonial ratings, it's a natural and obvious thing that we are going to reply to the clients as soon as possible. I think that automatic system is flawed when it comes to calculating response rate.

For example, I get the invite for one contest, I cannot participate in it because I am booked or don't have the right idea, I cannot write - reply to the client because we cannot write him\her a message when we don't submit any of designs. The systems counts that like we didn't respond ?

All the other features on Pro Designer Dashboard are okay.. Not the best, (1 0 designs upload, 10 likes and 10 comments are too much for one month but never mind ), but this one with response rate is really too much.

Also, my personal opinion for the QSA is that maybe, we Pro designers, deserve to keep Pro status and place in this site after we pass QSA 3 times consequently. After that, we don't need to have QSA all over again. I know that it's about quality but as everyone says it's bad for us Pro because we are sometimes forced to make something similar to generic instead of original designs. We are afraid to submit original ideas sometimes because we depend on clients rating and most of them value something generic. It's their choice, I don't criticize that but I think that 3x passing and taking off QSA for that designers will encourage us to work more.

Designhill: Thank you for hearing us out. I am not just speaking for myself but I would like it to be fair for every designer out here, we give our efforts and our experience to your platform so we deserve at least a fair treatment. It would be nice to see transparency in this response rate too. We dont know how many messages were considered as messages. I have read the FAQs and I understood it well but giving us only the percentage is somewhat vague and not a true reflection of the number of messages we receive as we dont know what were the messages that were counted. My response rate should be at 100% as I am sure, I always respond to clients, but as of now it is somewhere at 69%.(P.S. I was complaining it from 56% so thats why it was changed to 69 right now). If it is possible, you can discuss it with whoever is responsible in your team, that you can include the number of messages received and number of messages responded so we have more transparency. Another concern with the response rate is we also have weekends, isnt it unfair to count 24 hours on weekends as a must to respond we also have families and don't open a computer on weekend? Another concern is the number of likes/comments and personal designs to be submitted. It would be nice to cut it back to 5 please, 10 personal designs requirement is like working 1 project per day for 10 days in a month, thats a lot time for a non fulltime position and for building a "real" PRO DESIGNER community. Yes, 10 is possible to submit but did you consider that the quality will be that good if that quantity must be followed? I hope you can hear us out on this. It is not just me but all of us committing our time here in this platform. Thank you.

blacklady: Indeed, very right on this one. My response rate is changing too from 55 to 56 then right now 56 to 69%. The problem is there is no transparency which messages they counted, so they can just put some random percentage out there without us knowing. I always respond within 24 hours so why is it my response rate is far from 80% where it should have been 100% and as I said we wont know cause they didnt put in the number of messages we received during that time. Im sorry to hear your problems, hope youll be fine and come back to contests too. I just recovered from a bad flu probably covid. Hopefully everryone is alright there. Ill be back in contests probably next week.

lbdesigns: Mine is 85.71% , probably the site has fixed this bug. Thanks Designhill !

I agree with you, we are all trying hard to be there for clients and respond to them asap and I am glad that this can be fixed.

Sorry to hear that you had a flu. I hope that you will be full with energy in a couple days. These are hard times and we must protect ourselves.

blacklady: Thanks,we will be fine. Great to hear that all is doing well on your response rate, I still don't have the answers that I needed but hopefully they can find a way for it in a couple of days. I program too so I understand that they will have some troubles in implementation on this and lots to be improved and hopefully not at our expense and our hardwork will not be in vain. Thank you Designhill for hearing us out.

blacklady: Hi , Thanks for your feedback & we really appreciate it!

The response rate is a new feature & hence there must be some issues with the calculations. I am getting it checked.

About the other requirements, the ideas of 10 likes & 10 comments is to encourage designers to appreciate other designers in the community & share feedback. I am sure you would love it if someone leaves a genuine feedback & comment on your designs. Isn't it?

Moreover, 10 in a month is just a matter of few minutes which is worth spending if you are a part of the community.

So, don't take it as terms & condition but take it as something that we should be doing irrespective of the fact that whether we are pro or non pro.

About QSA & Pro designer requirements, I would like some suggestions from the community.

1- What should be done when designers are submitting copied or generic designs after becoming pro designers? (Manual check is not possible) (It has been happening for a long time where there was no check)

2- What should be done when customer refunds are increasing because of the same?

3-What can be done when customers are complaining because designers are not responding timely? It hamper customer experience so you think they will come back to get your services again & recommend Designhill to others?

The whole point is to make Designhill one of the best Creative marketplace for both Designers & Customers.

Our designers are as important to us as our clients & hence we would love to hear from you.

Do share your suggestions on the above front.

Thanks,

Rashmi

lbdesigns: That's some constructive feedback & suggestions here. Thank you so much for sharing that!

1- Response rate is a new system so it's very much possible to have some bugs there. I will get it checked.

2- I will speak to my team for the personal design count & the no. of messages considered for response rate no.

Thanks,

Rashmi

Designhill: Thank you for the response and thank you for hearing us out.

blacklady:

The response rate issue is fixed now. We have worked on the logic with the Response rate & made it better. It's not a random %age that's being shown. But, things which were not considered before are considered now & hence there are some fluctuations. Do check yours & let us know in case of any queries.

Cheers

Rashmi

lbdesigns: The response rate issue is fixed now. We have worked on the logic with the Response rate & made it better. It's not a random %age that's being shown. But, things which were not considered before are considered now & hence there are some fluctuations. Do check yours & let us know in case of any queries.

Cheers

Rashmi

Designhill: Thank you very much for the changes we appreciate it. Will try to observe the response rate in a week and sure will let you know if there are still problems. Have a nice day.

Designhill: Yes, it's fixed. Thank you!

Designhill: Some of us have already set up 10 personal designs in October. Since you have reduced the number of designs to 5 per month, it would be nice to cover November as well (since we already have a sufficient number of designs).

roandsky: No, you will have to upload in Nov too. Not 10 but 5.

Thanks,

Rashmi

ahmadnursodik90: yes